Frequently Asked Questions
SimGear is here to answer your questions.
We support most racing games on the market. If you have something specific in mind you can contact us at info@simgear.com
We offer everything from F1 to motocross. Feel free to contact us if you have a specific car you’re looking for. If we currently do not offer it we will see if we can accommodate your request!
Your first year of ownership includes remote assistance, where one of our support staff connects to your computer and assists you remotely. If you are out of your one-year support window, we offer yearly support plans or an incident-by-incident fee of $150.
All games will prompt the user to install updates. Our suggestion is if you are entertaining guests or have an event, to not update anything until after the event, or feel free to email support and ask if the latest version will alter anything. Historically, updates do not affect functionality and can be performed without assistance.
If in the warranty or extended warranty window, any failed components will be given an return merchandise authorization number and shipped back to SimGear. Once repaired or replaced, a new component will be shipped out. SimGear simulators are designed for you to easily remove components and ship to us. Almost every item that could fail is designed to be removed with simple hand tools and with as few bolts as possible.
We understand our customers passion to race, and we want to keep you racing. In the event of a hardware failure, we will do our best to repair any items we can for you without cost if possible. If an item cannot be repaired without incurring costs, we charge only for parts and not labor and will assist with installation over the phone.
Once the simulator is delivered, you simply deploy the wheels with the supplied ½” ratchet (tightening will lower the wheels, loosening will raise them back up into the unit) and wheel it into place. Once in place, the TVs must be secured via the provided bolts and plugged in. It takes under 20 minutes to be sitting in your sim and racing! We also offer white glove installation if you need support.
No, all necessary tools will be provided. The included tools are a ½” ratchet and T-handle Allen wrench.
All SimGear simulators have an internal surge protector! Simply plug into the wall and you are all set to start racing!
It is fine to plug our simulator into a surge protector if needed. However, we do not encourage this. It is important that you understand the draw of current the simulator requires and whatever else you may be plugging into the additional surge protector. Please speak to a professional electrician to determine what is safe in your home.
Please contact us for a full shipping quote. We do ship everywhere!
Our simulators are 26” wide and 6’ long with a height of only 6’ when folded up. Please ensure you have adequate space to roll the simulator into your desired location upon delivery.
Turn-key simulators average 550-660 pounds fully assembled when delivered.
We do not recommend anyone but heavy-moving professionals attempt to move the simulator up or down any distance. Our simulators are designed with wheels to allow easy moving while on flat and level surfaces. Upon delivery, we highly urge customers to arrange a heavy-moving company to be on-site to move it into place. Such companies can be found when searching online for someone to move a combination safe, gun safe, hot tub, etc.
While these and many other things are all possible, any simulator used for anything other than racing will void any software support. Your computer hardware and physical hardware will still be supported. However, if you install software that was not included/approved, downloaded, or tweak the provided software, these are all things that will compromise the integrity of the turn-key solution that was provided. These machines are fine-tuned to give the best experience. Downloading, installing, and surfing the web are all things that can cause issues if not done properly. For these reasons, we urge all customers to use the machines for nothing other than what they were intended for: racing!
Our simulators were designed to be as user friendly as possible! Most configurations require you to hit one button to turn everything on! Depending on the wheel/speakers on your stage simulator, there may be an additional button to hit (on the wheel). However, powering the entire simulator down, no matter what, is a push of a button. Our proprietary design allows the computer and all components to be powered down in a safe and proper manner. Even if you are in a game, you can hit a single button for the unit to safely close all applications and power down!
