Sales Policy

Acceptance of Orders

All orders are subject to acceptance and availability. We reserve the right to refuse any order.

Pricing

Prices are listed in USD and are subject to change without notice. We are not responsible for typographical errors.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • ACH/Wire Transfer
  • Check

Shipping and Delivery

  • Shipping Areas: We ship to worldwide with no limitations
  • Processing Time: We can process and order of 1 simulator in 45-60 days.
  • Shipping Charges: Calculated at checkout based on destination and weight.

Sales Tax

In addition to the purchase price, SimGear will apply sales tax based on the shipping address and the applicable sales tax rate at the time your order is processed.

Return and Refunds

  • If you’re not satisfied with your purchase, please reach out to our support team at [email protected] within 14 calendar days of receiving your product to request a Return Material Authorization (RMA). Please note, custom-built simulators, personalized orders, and any configured-to-order products cannot be returned or exchanged under any circumstances, unless the item is Dead on Arrival (DOA) and the issue cannot be resolved (see the Dead on Arrival section for details).

  • If the item qualifies for return and is unopened in its original packaging, we will provide an exchange or refund based on your original payment method. The item must be returned to our warehouse within 14 calendar days after the RMA is issued. All returns must include the original, unmarked packaging, along with any accessories, manuals, and documentation that were provided with the product.

Dead on Arrival (DOA) Policy: system Failure Out of the Box

A product is classified as Dead on Arrival (DOA) if it exhibits hardware failure that prevents normal operation when first used out of the box. If you suspect your product is DOA, please contact support within 14 calendar days from the delivery date. Our Technical Support team will assess the issue and provide the following options:

  • Replacement: We will replace the defective product with an identical item at no cost to you.
  • Repair: You can choose to have the product repaired, but once you select this option, you will no longer be eligible for a replacement.

If Technical Support determines that the product is not DOA, the standard warranty will apply.

This DOA policy covers only SimGear-branded hardware products purchased directly from our store. As we introduce new products, we reserve the right to modify this policy’s application.

Warranty

We offer a 12-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, acts of god, or non-intended use incidents.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Contact Us

For any questions regarding this Sales Policy, please contact us.